Wallet £0.00

Terms and Conditions

Counter Ltd
Company Number: 12323542
Registered in England & Wales

Registered Address:
Exchange Counter
PO BOX 2068
Southampton
SO15 9QF
England

Website: https://thecurrencycounter.co.uk/

Last Updated: 25 April 2026

  1. Introduction

Welcome to Counter Ltd. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

  1. Eligibility

You must be at least 18 years old to use our services.

By submitting banknotes to us, you confirm that:

  • You are the legal owner of the banknotes, or
  • You have permission from the legal owner to sell them
  1. Our Service

Counter Ltd provides a currency exchange service for banknotes submitted by customers.

Banknotes must be sent to us via post or courier for inspection and valuation.

  1. Authenticity and Condition

We only accept genuine banknotes.

We reserve the right to:

  • Reject counterfeit or altered banknotes
  • Refuse banknotes that are excessively damaged, defaced, or incomplete
  • Require that banknotes contain essential security features and at least one visible serial number
  1. Submission and Evaluation
  • All banknotes are subject to inspection upon receipt
  • We will assess authenticity, condition, and value
  • We will notify you of the outcome of your submission

Submission of banknotes does not guarantee acceptance.

  1. Exchange Rates
  • The exchange rate applied is the rate displayed at the time your order is placed
  • Once an order is created, the exchange rate cannot be amended
  • Exchange rates are subject to change at any time prior to order creation
  1. Payments
  • Payment will be made once banknotes have been received, inspected, and accepted
  • Payments are typically processed within 10 working days of acceptance

Payment methods may include:

  • Bank transfer
  • PayPal
  • Other methods as stated on the website

We reserve the right to adjust the final payment amount based on:

  • Condition of the banknotes
  • Verification of authenticity
  1. Lawfulness and Compliance

We do not accept banknotes obtained through unlawful means.

We reserve the right to:

  • Request additional information regarding the origin of funds
  • Refuse or report suspicious transactions
  1. Anti-Money Laundering (AML)

We comply with UK Money Laundering Regulations.

  • Transactions over £1,000 may require valid photographic identification
  • We may request further verification where required by law

Failure to provide requested information may result in delays or cancellation of the transaction.

  1. Mixed Currency Submissions

Where customers submit mixed or unsorted currency:

  • Values provided at checkout are estimates only
  • Final valuation is determined after manual counting and verification
  • Payment will be based on the actual contents received
  • We may exclude non-exchangeable or unacceptable items
  • By submitting mixed currency, you agree to accept the final calculated value
  1. Rejected Items

If banknotes are rejected:

  • We will notify you
  • Return of items may be arranged at your cost unless otherwise agreed
  1. Liability
  • We strongly recommend using a tracked and insured postal or courier service
  • Counter Ltd is not responsible for items lost or damaged in transit to us
  • Our liability begins once the items have been received by us
  1. Cookies

Our website uses cookies in accordance with our Privacy Policy and Cookie Policy.

By using our website, you consent to the use of cookies where required.

  1. Changes to Terms

We reserve the right to update these Terms and Conditions at any time.

Any changes will take effect immediately upon publication on our website.

  1. Contact

For any questions regarding these Terms and Conditions, please contact us via https://thecurrencycounter.co.uk/