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Privacy Policy

Counter Ltd
Company Number: 12323542
Registered in England & Wales

Registered Address:
Exchange Counter
PO BOX 2068
Southampton
SO15 9QF
England

Website: https://thecurrencycounter.co.uk/

Last Updated: 25 April 2026

  1. Introduction

Counter Ltd (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you use our website and services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Information We Collect

We may collect and process the following personal data:

Identity Data

  • Name
  • Date of birth

Contact Data

  • Email address
  • Postal address
  • Telephone number

Financial Data

  • Bank account details

Transaction Data

  • Details of currency transactions
  • Payments made to or from you

Technical Data

  • IP address
  • Browser type and device information

Usage Data

  • Website usage and interaction data

Marketing Data

  • Preferences for receiving marketing communications
  1. How We Collect Your Data

We collect data through:

  • Direct interactions (orders, forms, emails)
  • Website usage (cookies and analytics)
  • Third-party providers (payments, hosting, etc.)
  1. How We Use Your Data

We use your data to:

  • Provide and manage our services
  • Process transactions and payments
  • Communicate with you
  • Comply with legal obligations
  • Improve our website and services
  • Send marketing (only with your consent)
  1. Lawful Basis for Processing

We rely on:

  • Contract
  • Legal obligation
  • Legitimate interests
  • Consent (for marketing)
  1. Sharing Your Data

We may share your data with:

  • Payment providers (e.g. banks, PayPal)
  • Website and IT service providers
  • Regulatory authorities where required

We do not sell your personal data.

  1. International Transfers

Some data may be processed outside the UK.

Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.

  1. Data Security

We take appropriate security measures to protect your data.

However, transmission over the internet is not completely secure and is at your own risk.

  1. Data Retention
  • Transaction and financial data: up to 6 years
  • Marketing data: until consent is withdrawn
  1. Your Rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent

Contact us to exercise these rights.

  1. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience.

We use a consent management platform provided by Complianz, allowing you to:

  • Accept or reject non-essential cookies
  • Manage your preferences
  • Withdraw consent at any time

Cookies are only used where necessary or where you have given consent.

  1. Third-Party Links

We may link to third-party websites. We are not responsible for their privacy practices.

  1. Complaints

If you have concerns, please contact us first.

You may also contact:
Information Commissioner’s Office
https://www.ico.org.uk/

  1. Contact

Email: the-counter@outlook.com

Address:
Exchange Counter
PO BOX 2068
Southampton
SO15 9QF
England

  1. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page.